Cancellation Policy

As a courtesy to our other guests and our service providers, please notify the salon 24-hours in advance if you need to cancel or reschedule an appointment. Client’s with late-cancellations and no-shows will be charged 50% of the scheduled service total. It will be charged to the credit card on file.

Appointments are highly recommended, especially pre-booking your next appointment upon checkout. We offer a courtesy reminder text or email the day before your appointment.

Prices & policies are subject to change without notice.

Eek! I’m Afraid!

We understand there is anxiety and nervousness for first time visitors, but due to board standards set by the state of Virginia and the limited amount of space, only one person may be in a service room at a time.

Services Policy

If you are not entirely satisfied with your color and cutting service, please call and schedule a complimentary redo within three days. The redo policy doesn’t cover a change in the style or color. Full service price applies after three days. All guarantees will be determined by the stylist. We do not offer refunds for any hair services.

RITUAL will not be liable nor redo hair color that has been done outside of our salon.  Corrective color usually requires more than one service to achieve desired results.  Because of the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.

Salon Etiquette & Children

RITUAL reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.

Our waiting area is cozy, and will only accommodate a few people. Please limit the number of people who are waiting for you during your appointment. Small children are not allowed in the salon at any time unless they are receiving a service. Children receiving a service cannot be left unattended in the salon. We appreciate your understanding and cooperation. We love children, but due to safety hazards present in our environment such as sharp implements and chemicals, we are unable to accommodate unattended children under the age of 12 in our salon. Nor do our facilities have the capacity to accommodate carriers and strollers.

Anyone under the age of 18 receiving a service for the first time must have a parent or guardian present at the initial appointment to give written consent. We apologize for any inconvenience this may cause, but appreciate your understanding in this matter!

Products

There are no exchanges, returns or refunds brushes, discounted items, & Gift Cards.

Payment Methods

We accept the following: Cash, Visa, Master Card, American Express, and Discover. At the moment, we do not accept tips on credit card.